Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other outcomes that cannot be controlled by a player. Previous results do not predict future results, and a losing run does not make a win more likely. Do not gamble with the expectation that you will recover losses or improve your financial situation.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Only use money that is available after essential expenses, household commitments, savings and other financial obligations have been considered. Never use borrowed money, rent money, money needed for bills or money intended for someone else.

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from everyday spending and monitor your account activity.
• Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by other substances.
• Do not chase losses or borrow money to continue playing.
• Remember that stopping is always an appropriate choice, whether you are winning or losing.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

A responsible approach also includes understanding the games and their rules before playing. Check the relevant information available on the website, including how a game works, the risks involved and any conditions that apply. If you are unsure about an account feature, transaction or gambling setting, stop and seek clarification through the support options provided on this website.

Safer gambling tools and account controls

Safer gambling tools can help you stay within the limits you choose. The tools available to a player may depend on the account, product and applicable Australian requirements. Where a tool is available, use it before you start playing or whenever your circumstances change. A limit is most effective when it is realistic, personal and set before emotions influence your decisions.

Spending and deposit limits

A deposit or spending limit can restrict the amount added to an account or used for gambling over a selected period. Consider your income, essential expenses and other commitments when choosing a limit. A limit should never be based on the amount you hope to win. If you reach your limit, do not try to work around it by using another payment method or another account.

Time limits and reminders

Time can pass quickly during an online gambling session. Use reminders, breaks or other available session controls to maintain awareness of how long you have been playing. Step away from the screen regularly, particularly if you notice that you are becoming frustrated, distracted or focused only on recovering money.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, consider a temporary break or self-exclusion option where available. Self-exclusion is intended to prevent access for the chosen period and should be treated seriously. Do not open or use another account to avoid a restriction. If you need help selecting an option or understanding what it means, use the support channel shown on this website before continuing to play.

Account information and activity

Review your transaction history, gambling activity and account settings regularly. Keeping accurate records can make it easier to identify changes in spending or playing time. You are responsible for keeping your login information secure and should not allow another person to use your account. If you believe someone else has accessed your account, stop using it and report the concern through the available support process.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. Winning or losing does not determine whether gambling is a problem. The important question is whether gambling remains within your control and fits safely within your life.

Consider taking a break and seeking support if any of the following statements apply to you:

• You think about gambling frequently or feel restless when you cannot gamble.
• You gamble for longer than planned or spend more than intended.
• You increase the amount you gamble to achieve the same excitement.
• You chase losses or return soon after losing money to try to win it back.
• You hide your gambling, transactions or losses from family, friends or colleagues.
• You borrow money, sell possessions or miss important payments because of gambling.
• You feel anxious, guilty, irritable or low after gambling.
• You have tried to cut down or stop but have not been able to do so.
• Gambling is affecting your work, study, sleep, health or relationships.
• You use gambling to escape stress, loneliness, sadness or other difficult feelings.

You do not need to wait for a serious financial loss before asking for help. Speaking with a trusted person, financial counsellor, health professional or gambling support service can help you understand your options. Support is available for people who gamble and for family members, partners, friends and others affected by someone else's gambling.

If gambling is causing immediate distress or you feel unable to keep yourself safe, stop gambling and seek urgent help from local emergency, health or crisis services. In Australia, gambling support can vary between states and territories, so use official Australian government or community service information to find the appropriate service for your location. If you are supporting another person, protect your own wellbeing and seek independent advice as well.

Protecting young people and maintaining control

Online gambling is intended for adults who meet the legal age and eligibility requirements that apply in their location. Young people must not use a gambling account or access gambling products. Parents, guardians and account holders should take reasonable steps to prevent children from accessing gambling websites, devices, saved payment methods and account credentials.

• Keep your password private and use a strong password that is not shared with others.
• Log out when you finish using your account, especially on shared or public devices.
• Use device settings, network controls or parental controls where appropriate.
• Do not save payment details on a device that other people can access.
• Do not permit another person to gamble through your account.
• Report suspected underage access or unauthorised account use through the support options on this website.

Responsible gambling also means complying with account checks and legal requirements. You may be asked to provide information to verify your identity, age, location or ownership of a payment method. Complete requests accurately and do not attempt to bypass account restrictions or verification procedures. An account may be restricted or reviewed where required by applicable law, platform rules or safer gambling processes.

If you choose to close or restrict your account, consider whether you also need to remove saved payment details, block gambling-related access on your devices and tell a trusted person about your decision. These steps can provide additional support while you take a break or seek professional assistance. A closure or restriction does not remove any responsibilities that may apply to outstanding account matters or information requests.

Lucky Hunter Casino encourages players to make informed decisions and to ask for help early. No gambling activity should compromise your essentials, relationships, health or personal safety. For assistance with safer gambling settings or account restrictions, use the contact and support options displayed on this website. For independent help, consult an official Australian gambling support or health service relevant to your state or territory.