Privacy Policy

Information we may collect

To provide online casino services, Lucky Hunter Casino may collect information supplied by players and information created when the website or account is used. The information collected depends on the services used, the account activity involved and the checks required before certain activities can be completed. Some information is provided directly by a player, while other information may be generated automatically or received from service providers involved in operating the website.

• Account details, such as a player name, date of birth, residential or contact information, login details and communication preferences.
• Identity and verification documents or information needed to confirm identity, age, eligibility and account ownership.
• Payment and transaction records, including deposits, withdrawals, wagering activity, payment method details and related account history.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings and general website activity.
• Cookie and similar technology data, including information about visits, pages viewed, preferences and interactions with the website.
• Information provided in messages to support, in complaints, in account enquiries or when a player asks for help with a service.

Players should provide information that is accurate and current. If required information is not provided, or if information cannot be verified, some account functions or services may not be available. Players should avoid sending unnecessary sensitive information through general messages and should only provide documents through an approved account or support process.

Information about other people

Players should not provide personal information about another person unless they are authorised to do so. If information about another person is needed for a legitimate account or support purpose, it should be limited to what is necessary and provided through the appropriate channel.

How information is used

Personal information is used for purposes connected with providing, administering and improving casino services. The aim is to operate accounts safely, process requested transactions, meet verification requirements and provide useful support. Information may also be used to communicate with players about their account, service changes, security matters and other relevant information.

• Create, maintain and administer player accounts.
• Process deposits, withdrawals and other account transactions.
• Complete identity, age, account ownership, security and anti-fraud checks.
• Monitor activity to help detect suspicious, unauthorised, unlawful or otherwise harmful use.
• Provide customer support, investigate questions and resolve complaints.
• Meet legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to the services.
• Maintain, test, secure and improve the website, systems and player experience.
• Send service messages, account notifications and other communications needed to administer an account.
• Send marketing communications where permitted and where the player has provided the required consent or has otherwise indicated a marketing preference.

Information may be combined from different parts of the account or website where this is reasonably necessary for these purposes. For example, account details, transaction records and technical information may be reviewed together when investigating a payment issue or unusual activity. Automated tools may assist with security, verification or account monitoring. Where appropriate, additional review may be available for a player who asks about a decision affecting their account.

When information may be shared

Information may be shared with carefully selected service providers that help operate the website and provide services such as payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications and security. These providers should receive information relevant to their role and are expected to handle it securely. Information may also be disclosed where necessary to protect the website, players or other people, to respond to a valid legal request, or to meet a legal obligation.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep services working, remember settings, support account security, understand how the website is used and improve performance. Some cookies may be necessary for core functions, while others may help with analytics, preferences or relevant communications. Cookie settings can usually be managed through the browser settings on a player’s device. Blocking or deleting cookies may affect the availability or operation of some website features.

Keeping information secure

Reasonable technical and organisational measures are used to help protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Access to information may be limited to people and service providers who need it for an authorised purpose. Security measures cannot remove every risk, so players should use a strong, unique password, keep login details private, use trusted devices and notify support if they suspect unauthorised account activity.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate removal of every record. Information may need to remain available for legal, fraud prevention, security, accounting or dispute-resolution purposes. Where information is retained, access and use should remain limited to the purpose for which it is required.

Your privacy rights and requests

Depending on the circumstances and any applicable exceptions, players may have rights relating to the personal information held about them. These rights are intended to help players understand and manage how their information is used. A request may need to be checked before it is completed so that information is not disclosed to an unauthorised person.

• Access personal information and receive an explanation of how it is being used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Withdraw consent to marketing communications at any time.
• Ask questions about the handling, sharing or protection of personal information.
• Raise a concern if a player believes their privacy has not been handled appropriately.

To exercise these rights or make a privacy request, contact support@luckyhuntercasino.wtf. The request should explain what information or action is being requested and include enough detail to help identify the relevant account. For security, additional information may be requested to verify identity and protect the account. A request to delete information may be limited where records must be retained for a period required by law, where information is needed to prevent fraud or protect security, or where keeping it is necessary to resolve a dispute.

Marketing preferences can also be changed through an unsubscribe option in a marketing message where one is provided. Opting out of marketing does not stop essential service communications, including messages about account security, transactions, verification, responsible gambling, policy updates or other matters needed to administer an account.

Changes to this policy

This Privacy Policy may be updated when services, technologies, legal requirements or privacy practices change. The latest version published on the website will apply from its stated effective date. Players should review this page from time to time so they remain familiar with how information may be handled. If a change is significant, additional notice may be provided through an appropriate account or website communication.